Archive for January, 2008

Globalization

Thursday, January 31st, 2008

Have you ever slowed down a bit to notice how fast things are moving? Systems and processes become obsolete so fast, that sometimes they never become fully implemented.

Operating VPS hosts from a single location is already “old school” and many hosts have still not recognized the need. Globalization demands speed, reliability and responsiveness. That’s why we just recently opened our new data center in Seattle. Plans are already underway to move to a European location to compliment our current centers in Dallas, Chicago and Seattle. We believe multiple server locations offers a system that will be responsive to global demands.

We want to insure we’re quick, nimble and flexible to beat back the “fire breathing dragon” of obsolescence that often causes services to lag behind what is needed by customers.

We wish you the best in your battle with the “dragon” and remind you that we’re here to team-up with you in the quest. Our success is dependent upon your success. Together we can see the “dragon” approaching before we all get burned.

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Future Hosting Introduces ‘Future Protect’ Backups

Monday, January 28th, 2008

NOVI, Mich. (January 28, 2008) – Future Hosting (http://www.futurehosting.biz), an Internet Solutions provider serving small to medium sized businesses internationally, announced today it will now offer Future Protect, an innovative data protection service offered free of charge to all Virtual Private Server customers.

With Future Protect, the customer data is backed up every six hours and stored on a remote server. In the event of a disaster or hardware failure, the company can quickly and seamlessly restore backed up data, minimizing any potential downtime and providing an extra layer of security. Future Protect utilizes R1Soft’s revolutionary Continuous Data Protection technology to offer such frequent backups.
(more…)

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How do you remain competitive in such a competitive market place?

Wednesday, January 23rd, 2008

There are many companies that offer hosting services. It would be less than honest to say that some of them are not good because they are. Unfortunately, too many companies cannot effectively manage all the elements that are necessary to provide the technical expertise, responsive service and reliable support that is necessary in a 24/7/365 world. Companies are often good today and not-so-good tomorrow. We strive to maintain consistency and have been doing so for over 6 years now.

Some companies have hardware or software limitations, are often tempted to oversell their services and subsequently cannot meet the service expectations of their clients. We monitor what we do in house as well as what folks are saying about us. We recognize the Internet as a powerful tool of spreading the word and we want to make sure the word about us is good.

The old adage “you get what you pay for” holds true in the hosting business as well as all others. We work hard and smart at maintaining cost effective controls and pass the savings on to our clients. Location, location, location are the top three words used to describe value in real estate and service, service, service are equally applicable in the hosting world.

We feel that we have successfully carved out a niche for our company and our clients that has proven reliable and beneficial. So the short answer to the question of how we remain competitive is to deliver the service to our clients that is demanded and expected. We will continue to meet that challenge.

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Who is Vik?

Sunday, January 13th, 2008

I am Vik. I am the CEO, the coach, the janitor, the top guy and the bottom guy all rolled into one. Perhaps I can best be described as the head that controls a company with many arms, hands and other heads all devoted to insuring that 24/7/365 days a year into perpetuity that Future Hosting services and servers are spinning and whirring (figuratively speaking) to insure that your network is available at all times.

I get involved in all the aspects of operating Future Hosting. I authorize the purchase of new hardware, oversee contracts, supervise employees, read about and investigate the reliability of software, seek suggestions from the staff, answer questions, monitor accounting and business practices and often talk to customers about their individual needs. I am a hands-on CEO that wants to make sure that we’re doing what we’re supposed to do every hour of every day. Frankly, I’m obsessed with a vision to make Future Hosting the very best there is.

Future Hosting is a part of my bloodstream. I love this stuff! Ever since leaving the University of Michigan I have been involved with technology. I started at the bottom and have had the opportunity to participate in and view technological changes over the last 20 years from the bottom to the top and from side to side. Change happens almost daily! Each challenge provides an opportunity and each opportunity provides me with the incentive and motivation to prevail. Like the fighter that raises his arms in victory at the end of a tough bout, I have been known to give high-fives to those around when we have tackled and conquered a difficult problem. Perhaps that is what attracted me to this business.

There is a high-level of difficulty and an equally high-level of gratification in providing a service that is so important to so many.

So there you have it – that is a little about me. ttyl

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How do you respond to criticism or complaints?

Sunday, January 6th, 2008

Like everyone else, we like a “pat on the back” every once in a while and frankly we don’t like complaints. We have a system of responding via e-mail or through a ticket process to address issues that arise from time to time. We feel it is critical to meet the expectations of each client and will work tirelessly to satisfy everyone.

We know that criticism often travels faster than success so we want to insure there is no criticism. Recently on a public forum a client criticized us and we worked diligently to alleviate the problem. The end result was that we were delighted to openly solve the issue although we would have done the same things in private. However, the public exchange elicited this response from a member of the forum – I had some problems with my server in the past 72 hours. The server was restarting continuously. I contacted the future hosting and they responded {to} me so quickly in to the issue. Also they fixed it within no time. I’ m so satisfied with their support and keep going future host.

That was our “pat on the back” and we want every client to feel that satisfied. So thank you for using our services and if you are considering us, we would appreciate the opportunity to serve you.

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