Tuesday, June 23rd, 2009
NOVI, Mich. (June 29, 2009) – Future Hosting (http://www.futurehosting.com), an Internet solutions provider serving SMBs and enterprises internationally, today announced the launch of Future Engineer™ 2.0, marking a significant upgrade and expansion of its exclusive, award-winning technical support automation technology for managing Virtual Private Servers.
Future Engineer™ 2.0 introduces an array of proactive security and monitoring improvements, enabling the technology to be more seamlessly deployed and more effective at minimizing security risks. Namely, the new version includes significantly enhanced external vulnerability scanning capabilities and extensive new security controls installed upon account provisioning.
Designed to automate time consuming server configuration and repair tasks on Virtual Private Servers (VPS), Future Engineer™ allows customers to receive a greater level of technical support than is available when technicians spend their time performing routine or basic maintenance tasks. With Future Engineer™, technicians are free to spend their time offering a level of technical support that is unrivaled and otherwise unaffordable.
The new version of Future Engineer™ also includes the necessary tools for greater customer interaction in the server hardening process. Customers now receive more frequent, detailed and comprehensive summaries of the latest security threats and available software upgrades. What’s more, customers now have the ability to manually approve certain upgrades that cannot be performed without consent due to potential capability issues; in these cases, Future Engineer™ automatically perform upgrades which can be automated once approved. Those that cannot be automated will be manually completed by technicians.
“Future Engineer™ has helped distinguish Future Hosting as an innovative company committed to improving customer service. Nearly a year and a half after we first launched this pioneering support automation system, the second major iteration of Future Engineer™ is a welcome improvement with exciting capabilities,” said Vik Patel, Future Hosting CEO.
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