Future Hosting VPS Upgrades – Letter from CEO

The following letter was sent to existing VPS clients today:

I hope this letter finds you well. I’m writing today to provide information about several exciting upgrades that will affect your Virtual Private Server. As always, if you have any questions about this email or Future Hosting services in general, please do not hesitate to contact our customer support team.

1. Future Hosting Management Portal (FHMP)

If you have followed Future Hosting on Facebook or Twitter, you may have heard about our new Future Hosting Management Portal (FHMP). Developed for Future Hosting for more than a year, FHMP is a custom-built account management interface that delivers unprecedented control and ease of use for our clients. Its entire design was literally focused on feedback we have received from our clients in recent years.

Notably, FHMP includes the ability to use a single unified login to access billing, customer support, and server management functionality—there’s no need to keep track of separate URLs and usernames for each anymore. FHMP also offers a real-time management dashboard, which displays recent tickets, billing information, bandwidth usage, and other vital metrics about your Virtual Private Server. Additionally, FHMP finally delivers an easy-to-understand invoice system (our current system annoyingly sends multiple e-mails for each invoice which are not necessary).

Converting to FHMP is a complicated process, and we are moving clients over in small groups. We expect to begin the process on August 1, 2010. When your account is moved to FHMP, we will notify you via email with a new support ticket. Your patience during this period is greatly appreciated. Please let us know if you encounter any issues relating to the FHMP upgrade.

2. Hardware Upgrades and Free Added Disk Space

Several months ago, we began seeking even greater client feedback an in effort to find new ways to improve our services. We received a tremendous amount of responses, and our clients largely asked for two improvements: upgrade the management portal and increase disk space allotments. I’ve already outlined our action on the management portal above.

Today I’m happy to announce that we will increase disk space allotments by 50% for all Virtual Private Servers that have been at the Gold level or higher for at least the past three months. We will do so without raising any client costs or reducing any other features, and we will continue to utilize 15,000 RPM SAS hard drives in RAID configuration to assure optimal performance. Quality, as always, remains our goal.

All disk space upgrades will be applied during our upgrade to FHMP, and eligible clients will be notified when this upgrade has been applied. Please note that if the Virtual Private Server is downgraded at any time, the additional disk space will be forfeited from the account. Please let us know if you encounter any issues relating to the disk space upgrade.

3. Thank you for your support!

I want to take this opportunity to personally thank you for your continued support of Future Hosting. For nearly a decade, our entire team has worked to deliver the world’s best hosting services, and our entire business is built on this reputation.

I invite you to constantly provide us with feedback—let us know what’s working well and what isn’t. Positive or negative, your feedback matters to us, and it will never go unread. Beyond reaching out to our client support team, I also personally invite your ideas, thoughts, comments and concerns via email at ceo@futurehosting.com. Though I may not be able to respond to every email, I take time to read each message I receive, and this vital information will undoubtedly shape the future of our services.

Onward together,

Vik Patel
President & CEO
Future Hosting